NHS South of Tyne and Wear
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Contact Us

Patient Advice and Liaison Service

Monday - Friday 0900-1700 (answer phone in use outside these hours)
freephone: 0800 7312 326

email: pals@sotw.nhs.uk  

Complaints Manager

For complaints regarding your GP, Dentist, Pharmacy or Optician contact complaints@sotw.nhs.uk or telephone 0191 5297089.

For complaints relating to Community Health Services please contact Brenda.carrahar@sotw.nhs.uk or telephone 0191 2831044.

Public Involvemement/Engagement Managers

Name Job Role Email

Helen Smith

 Public Involvement/Engagement Manager - South Tyneside helen.smith@sotw.nhs.uk
Norah Stevens Public Involvement/Engagement Manager - Gateshead norah.Stevens@sotw.nhs.uk
Julie Whitehouse

Public Involvement/Engagement Manager - Sunderland

 julie.whitehouse@sotw.nhs.uk  

NHS South of Tyne and Wear
Pemberton House
Colima Avenue
Sunderland Enterprise Park
Sunderland
Tyne and Wear
SR5 3XB

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